Summary
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| Natural Mapping |
The chapter discusses communication between machines and people. Good communication requires both sides to understand why things are happening or why not. The problem with machines is that the creators often assume that if the machine works perfectly, then they don’t need to provide people with the information behind its actions. However, in order to have real communication with machines we need their feedback. The problem is that today many devices provide minimal feedback, and it is usually more annoying than informative. So how to provide better feedback? With natural interaction: interaction that doesn’t need explanation. The chapter ends by explaining how the lack of common ground between people and machines is a fundamental problem. However, this is not something that cannot be fix by new design. Successful future design will depend on how well the machine can communicate with its user: in a continuous, unobtrusive, and effective way.
Discussion
I really liked this chapter as it tackles a critical and obvious problem: machine communication. I think the chapter nails down why we need natural interaction between machines and humans. It gives really clear and easy to understand examples. However, as always, is more about this utopian futuristic view than about the concrete steps we need to take towards the goal.







